Stakeholder management

Summary

Crucial to the success of your project is the identification of stakeholders and their needs.

This course addresses the challenges of stakeholder management and engagement and provides a series of practical techniques to ensure your project proceeds faster and more efficiently as a result.

The programme is delivered by stakeholder management experts who will provide a practical guide to the application of these tools and techniques.

The course incorporates practical sessions and case studies to ensure you have the opportunity to apply the tools and techniques being presented.

Who should attend?

Project managers, team managers, or personnel in a project assurance or project support role.  Delegates with previous basic knowledge of project management should be able to use the techniques in a live project after the course.

It is expected that delegates will have at least 12 months experience of project management at team or project manager level.

How will I benefit?

After the course you will be able to:

• Understand the difference between stakeholder management and engagement
• Understand the importance of both stakeholder management and engagement
• Be able to identify stakeholders (and stakeholder gaps)
• Use a range of practical techniques to prioritise stakeholders and deal with them differently as a result
• Be able to ask some key questions to identify stakeholder needs
• Utilise a range of tools to effectively gauge success in meeting stakeholder expectations
• Communicate effectively with stakeholders using the matrix key messages model
• Have applied these techniques to your own organisation through case studies and exercises
• Gain confidence in applying stakeholder management techniques in an engineering context

Key topics

• Stakeholder management and stakeholder engagement – what’s the difference?
• What are the benefits of both?
  
  Stakeholder management
• Different categories of stakeholders
• Techniques for stakeholder identification
• Key questions to ask
• Techniques for segmenting and prioritising stakeholders
• Identifying stakeholder gaps
  
  Stakeholder engagement
• Identifying stakeholder needs
• Meeting stakeholder expectations
• Communicating with stakeholders – the matrix approach
• The ten principles for effective stakeholder management and engagement

Meet our trainers

These trainers regularly teach Stakeholder management.